​At Studtrax Pty Ltd (Studtrax), we are committed to protecting the privacy and personal information of our customers, website visitors, and business partners. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our website or using our services, you agree to the terms of this Privacy Policy.

​

Information We May Collect

​We collect personal and business-related information that is necessary to provide our products and services, including:

​

1. Personal Information

• Full name

• Email address

• Phone number

• Postal or business address

 

2. Company Information

• Business name

• ABN or ACN

• Industry type

• Purchase history and references

 

3. Credit Assessment Information

​

We may collect additional information through a third-party credit assessment agency to evaluate the creditworthiness of your business for account application purposes.

​

How We Collect Information

​We collect personal and business information through:

​

• Online forms submitted via our website

• Email communications

• Telephone inquiries and customer service calls

• Direct account applications

• Publicly available sources (e.g., business directories)

• Third-party credit reporting agencies (with your consent)

 

Why We Collect Your Information

​Studtrax collects your information for the following purposes:

​

• To process orders and deliver our products and/or services

• To manage your customer account

• To verify your identity and creditworthiness

• To provide customer support and respond to inquiries

• To send updates, product information, and relevant marketing communications (where permitted)

• To comply with legal and regulatory obligations

 

Disclosure of Personal Information

​We only disclose your personal and company information to third parties when necessary for the purposes outlined above. These may include:

​

• Credit reporting agencies for credit checks and account eligibility assessments

• Logistics and delivery providers for order fulfilment

• IT and website service providers that support our website and customer databases

• Legal or regulatory authorities when required by law

 

We do not sell your personal information to third parties.

 

How You Can Access and Control Your Information

​In accordance with Australian privacy laws, you have the right to:

​

• Access the personal information we hold about you

• Request corrections to any inaccurate or outdated information

• Withdraw consent for certain uses of your data (e.g., marketing communications)

• Lodge a complaint if you believe we have breached your privacy rights

 

To exercise any of these rights, please contact us at:

​

Email: info@studtrax.com.au
Phone: 61 3 9480 4799
Mail: PO Box 6175, South Yarra, Victoria, 3141

​

We will respond to your request within a reasonable timeframe, typically within 30 days.

​

Data Retention and Destruction

​Studtrax retains personal and business information for as long as necessary to fulfill the purposes for which it was collected, including:

​

• Customer relationship and account management

• Legal and regulatory compliance

• Internal business and financial reporting

 

Once your information is no longer required, we will take reasonable steps to securely destroy or de-identify it in accordance with industry standards.

​

Security of Your Information

​

We implement a range of physical, administrative, and technical security measures to protect your information, including:

​

• Secure servers and encrypted databases

• Access controls and authentication systems

• Staff training on data privacy and security practices

 

While we take all reasonable precautions, no system is completely secure. We cannot guarantee the absolute security of your data, especially during internet transmission.

​

Changes to This Privacy Policy

​

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When updates are made, we will revise the "Effective Date" at the top of the policy and post the revised version on our website. We encourage you to review this Privacy Policy periodically.

​

Contact Us

​

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact:

​

The Studtrax Team
Studtrax Pty Ltd
Email: info@studtrax.com.au
Phone: 61 3 9480 4799
Address: Suite 14/210 Toorak Road, South Yarra, Victoria, 3141